Privacy Policy for Landscape Design and Gardening Services
We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our landscape design and gardening services or visit our website.
1. Data Controller
Our company is responsible for handling your personal data in accordance with applicable laws. If you have any questions regarding this policy, please contact us through the details provided on our website.
2. Information We Collect
We collect the following types of information to deliver our services effectively:
  • Personal Information: Name, contact number, email address, and home or business address.
  • Project Details: Preferences for design, gardening requirements, and property information necessary for our services.
  • Payment Information: Data required for processing payments securely.
  • Technical Data: Information such as your IP address, browser type, and interaction with our website to improve its functionality.
3. Purpose of Data Collection
We process your data to:
  1. Provide Services: Design, plan, and execute landscape and gardening projects.
  2. Customer Support: Address inquiries and provide updates about ongoing projects.
  3. Payments and Billing: Manage payments and send invoices.
  4. Marketing: Inform you about new services, promotions, and updates (with your consent).
  5. Improvement: Enhance our services and optimize our website for better user experience.
4. Legal Basis for Processing
We process your data on the following grounds:
  • Consent: When you agree to provide your information for specific purposes.
  • Contract: To fulfill our obligations under a service agreement.
  • Legal Compliance: To meet regulatory or legal requirements.
  • Legitimate Interests: To improve our services, provided this does not override your rights.
5. Sharing Your Data
Your personal data may be shared only with:
  • Service Providers: Partners who assist with payment processing, project execution, or technical support.
  • Legal Authorities: If required by law or to protect our rights.
All third parties are bound by confidentiality agreements and data protection standards.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.
7. Security Measures
We employ advanced security protocols to safeguard your personal data, including:
  • Encryption: Protecting your data during transfer.
  • Restricted Access: Limiting access to authorized personnel only.
  • Regular Monitoring: Conducting audits and updates to our security systems.
8. Your Rights
As a user, you have the following rights:
  • Access: Request details about the data we hold on you.
  • Correction: Update or correct inaccuracies in your personal information.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction: Limit the processing of your data.
  • Portability: Receive a copy of your data in a portable format.
  • Objection: Opt out of certain uses, such as marketing communications.
To exercise these rights, please contact us via our website.
9. Use of Cookies
We use cookies on our website to improve user experience. Cookies are small text files stored on your device that help us analyze site traffic and optimize services. You can control cookie usage through your browser settings.
10. International Data Transfers
If your data is transferred outside of Egypt, we ensure that appropriate safeguards are in place to comply with international data protection standards.
11. Protecting Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we identify such instances, we will delete the data promptly.
12. Third-Party Websites
Our website may link to external sites for additional information or resources. We are not responsible for the privacy practices or content of these third-party websites.
13. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for updates.
14. Reporting Issues
If you believe that your data rights have been violated, you may file a complaint with the relevant data protection authority in Egypt or your local jurisdiction.
15. Contact Information
If you have any questions about this Privacy Policy or your personal data, please reach out to us through the contact details available on our website.
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